No cash refunds are allowed when payment is made with card. The process of refunds is regulated by international payment systems.
- The consumer has the right to refuse the goods at any time prior to its transfer, and after the transfer of goods – within seven days.
- A return of an appropriate quality goods is possible in case if its marketable conditions, consumer properties, original packaging, tags on the product, as well as documents confirming the fact and conditions of the purchase of the said product are preserved.
- The consumer does not have the right to refuse the goods of an appropriate quality having individual-specific properties that can be used exclusively by the person acquiring it.
- If the consumer refuses the goods, the seller must return the amount of money paid by the customer under the contract, with the exception of the seller's expenses for delivery of the returned goods from the customer no later than ten days after the consumer submits the relevant request.
The procedure of goods return is regulated by Article 26.1 of the Federal Law of Russian Federation "On Protection of Customer Rights".
The consumer covers the cost of returning goods delivery of any company.
"Application for Return of Funds" must be filled in and send along with a copy of your passport to shop@
ch4rm.com. The application is sent upon request via i
Refunds are made to the card within 21(twenty-one) business days from the date of receipt of the "Application for Return of Funds" by the Company.
In order to return funds for transactions made with errors, it is necessary to apply with a written application and an attachment copies of the passport and bills/receipts confirming the erroneous cancellation. This application must be sent to firstname.lastname@example.org
The refund amount is equal to the purchase amount. The term for consideration of the Application and the return of funds shall begin to be calculated from the moment of receipt by the Company of the Application and is calculated in working days without taking into account holidays / days off.
The fact of return, order number and track number must be reported to i
The exchange of goods in the appropriate quality is carried out in accordance with all conditions of return policy and by placing a new order on the website.