Subject of the Agreement

Sale of goods through the site CH4RM.COM. Description of goods, prices, and payment methods are available on the main page.

By making a payment for the order you agree to the terms of service listed below.

Delivery
Delivery across Moscow and Moscow region - 400 rubles. Shipping is carried out within 1-2 days from the date of order confirmation

Delivery across Russia - 700 rubles. Orders of 20 000 rubles and above qualify for free shipping. Delivery is carried out within 2-7 days from the date of order confirmation.

Worldwide delivery - 30 euro. Delivery is carried out within 5-14 days from the date of confirmation of the order to the address indicated at the time of placing the order.

Pickup in Moscow: Bryusov Pereulok 6. Please contact in advance
+7 (988) 870-58-87 to set the time of order picking up.

Standard delivery to Moscow is carried by Dostavista, to Russia by SDEK, and worldwide by UPS.

Orders placed after 3 PM (Moscow time) are dispatched the next day and only if the goods are available.

Delivery time may vary in accordance with a product's availability. All guarantees and statements regarding the delivery time are given taking into account the possibility of delays related to Post operations or any force majeur circumstances we are not responsible for.
Returns and Exchange
No cash refunds are allowed when payment is made with card. The process of refunds is regulated by international payment systems.
- The consumer has the right to refuse the goods at any time prior to its transfer, and after the transfer of goods – within seven days.
- A return of an appropriate quality goods is possible in case if its marketable conditions, consumer properties, original packaging, tags on the product, as well as documents confirming the fact and conditions of the purchase of the said product are preserved.
- The consumer does not have the right to refuse the goods of an appropriate quality having individual-specific properties that can be used exclusively by the person acquiring it.
- If the consumer refuses the goods, the seller must return the amount of money paid by the customer under the contract, with the exception of the seller's expenses for delivery of the returned goods from the customer no later than ten days after the consumer submits the relevant request.

The procedure of goods return is regulated by Article 26.1 of the Federal Law of Russian Federation "On Protection of Customer Rights".
The consumer covers the cost of returning goods delivery of any company.


"Application for Return of Funds" must be filled in and send along with a copy of your passport to shop@ch4rm.com. The application is sent upon request via info@ch4rm.com
Refunds are made to the card within 21(twenty-one) business days from the date of receipt of the "Application for Return of Funds" by the Company.
In order to return funds for transactions made with errors, it is necessary to apply with a written application and an attachment copies of the passport and bills/receipts confirming the erroneous cancellation. This application must be sent to info@ch4rm.com
The refund amount is equal to the purchase amount. The term for consideration of the Application and the return of funds shall begin to be calculated from the moment of receipt by the Company of the Application and is calculated in working days without taking into account holidays / days off.

The fact of return, order number and track number must be reported to info@ch4rm.com

The exchange of goods in the appropriate quality is carried out in accordance with all conditions of return policy and by placing a new order on the website.
Privacy Policy
By using the website you agree to the Privacy Policy.
All the personal data you provide when registering in your personal account identifies you as our customer, and is used to deliver the order.
The website user is responsible for providing reliable information.
Your name, address, email, phone number will be transmitted to the courier service.
Only authorized employees have access to your personal data. To protect your personal data, we use the latest versions of antivirus software, as well as a server that is protected from physical access.
We use Cookies on the website - a small amount of information that is sent directly to the browser. Cookies do not contain confidential information. The user of the website agrees to use cookies, including third parties for statistics and site optimization.

In case of complaints, pre-trial dispute resolution is required. Send us an email at info@ch4rm.com. We will review the claim and respond to you within 3 business days.If an agreement does not work out, the disputes are referred to the Moscow Arbitration Court.
Contact Info
Feldman Diana Konstantinovna
TIN 14320934026
Address: 362000 RSO-Alaniya, Vladikavkaz, Moskovskoe highway 3V, ap. 59
Phone: +7 (988)-870-58-87
E-mail: info@ch4rm.com