If you want to place an order please contact us via email, Direct or WhatsApp. We will provide an invoice for payment via PayPal.
Tracked door-to-door delivery of orders with courier services around the world. We pay for the delivery.
Estimated delivery time: 3-10 working days from the date of dispatch*
*Some zip codes may have longer delivery times.
Delivery times may be extended due to customs clearance. Please pay attention to all messages and calls coming from our courier services. The faster you provide the information necessary for customs, the faster the package will be delivered.
The estimated delivery date in checkout is based on your delivery address.
Orders placed on weekends or holidays will be processed the next business day.
The Policy determines the procedure of personal data processing and measures to ensure the security of personal data by the owner of the website ch4rm.com (or the Operator).
The Policy contains the following information
– the purpose of personal data processing;
– a list of personal data items the subject gives the consent for the processing of;
– a title or surname, first name, patronymic and address of the individual who processes personal data on behalf of the operator, if the processing is delegated to such anindividual;
– a list of activities with personal data, which were agreed on, a general description of personal data processing methods used by the operator;
– the validity period of the personal data subject consent, as well as the method of its withdrawal, unless otherwise provided by federal law;
– information on how you can revoke your consent to the personal data processing.
Personal data means any information directly or indirectly relating to a specific or identifiable individual (subject of personal data);
Operator means a public authority, a municipal body, a legal entity or an individual, independently or jointly with other persons organizing and (or) processing personal data, as well as determining the purposes of personal data processing, the scope of personal data to be processed, actions (operations) performed;
Personal data processing means any action (operation) or a set of actions (operations) performed using or not automation tools, including collecting, recording, systematization, accumulation, storage, clarification (updating, correction), extracting, usage, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
Principles of Personal data collecting
– The processing of personal data is performed on a legal and fair basis
– The processing of personal data is limited by achievement of specific, pre-defined and legitimate purposes
– Unification of databases is prohibited if personal data they are containing are processed for incompatible with each other purposes
– Only personal data that complies with the purposes of processing is to be processed
– The content and the volume of processed personal data comply with the declared purposes of processing
– The data processing facilitates the accuracy of personal data, its sufficiency, and its actuality against the purposes of data processing when necessary
– The operator uses reasonable efforts or takes measures to delete or refine incomplete or inaccurate data
– The storage of personal data is provided in a form that allows to identify the personal data subject, but no longer than the purposes of personal data processing require, if the term of personal data storage is not defined by a federal law or a contract where the personal data subject acts as a beneficiary or a guarantor. The processed personal data are to be deleted or depersonalized as soon as the processing purposes are achieved or dismissed, unless federal law states otherwise.
The List of Personal Data Collected
The website operator can collect the following information about website users:
– Name, surname, patronymic
– Mail address, etc.
– E-mail address
– Phone number
UserPersonal Data Management
A revocation of consent to user’s personal data processing as well as deletion of user’s personal data is performed upon written query sent over the operator’s e-mail address at firstname.lastname@example.org, however in case of a revocation of personal data consent or deletion, the operator will not be able to guarantee quality and comprehensive provision of information and/or services.
The Information Use
Some of the methods of user’s personal data application are:
– for internal reporting
– for provision of information and services requested by the user
– for sending various electronic correspondence
– for building statistical database
The Information Disclosure
The operator doesn’t sell user’s personal data and doesn’t relay it to third parties without the user’s consent
The following describes some cases of the transfer of user’s personal data:
– in cases when it is required by special services or is law-abiding
– The term of validity of the Policy is not limited
– The Policy is void as soon as its new version is published on the ch4rm.com site
– Children of any age can use this site without any restrictions
PUBLIC OFFER “CH4RM” LLC CH4RM.COM
OFFER BY “CH4RM” LLC ON THE CONCLUSION
OF A DISTANCE RETAIL SALES AGREEMENT
“CH4RM” LLC, the entity of www.CH4RM.com website (hereinafter referred to as the Seller), discloses this agreementbeing a public offer agreement (hereinafter referred to as the Agreement) to individuals (hereinafter referred to as the Buyer). In case of offer acceptance, the Buyer is considered to have entered into a retail sales agreement with CH4RM.COM on the following terms as provided for by the document.
Distance selling is a form of trade carried out by means of the Buyer’s getting information about the goodsfrom the description offered by the Seller, presented on the Seller’s website, brochures, booklets, or in photographs or provided by communication means (TV and radio advertising, TV shop, mail service, online marketplace and other means of communication) or in other ways that exclude an opportunity forthe Buyer’s close acquaintance with goods or goods’ samples before making payment for the goods.
Seller’s website is a resource (site) on the Internet, located at www. CH4RM.com and is designed to provide the Buyer via the Internet with the information necessary for making purchase, including the range of goods, prices, the Seller, methods and conditions of payment and delivery, to receive Buyers’ messages via the Internet about the intention to purchase Goods, and also to ensure the possibility of Delivery of the Goods by the Seller or his contractor at the address indicated by the Buyer or to the pick-up point.
The Goods mean exclusive designer items, handmade.
The Order means one or more items of Goods purchased by the Buyer at a time.
The Delivery means the process of transferring (transporting) of the paid Goods from the Seller to the Buyer.
The Transportation provider means a legal entity or sole proprietor providing delivery services.
Object of the Offer Agreement
2.1. The Seller agrees and undertakes to transfer ownership of the Goods paid by the Buyer, and the Buyer agrees and undertakes to pay and accept the Goods ordered on the Seller’s website.
Conclusion of the Agreement
3.1. The text of the Agreement is a public offer (in accordance with Article 435 and Article 437, Part 2 of the Civil Code of the Russian Federation).
3.2. The fact of placing and paying the Goods Order from the Seller, both independently and through the operator, means unconditional acceptance of the Agreement, and the Buyer is considered to be a person who entered into a contractual relationship with the Seller.
3.3. The Buyer performs the Goods Ordering on the Seller’s website via e-mail specified in the “Contacts” section or by further processing of the buyer’s shopping cart.
Termination of the Agreement
4.1. The Agreement shall be terminated upon full compliance by the Parties with their obligations hereunder.
Price of the Goods.
5.1. Prices on the Seller’s website are indicated in Russian Rubles per unit of the Goods.
5.2. Delivery cost is not included in the price of the Goods.
5.3. The Seller reserves the right to change the Goods’ prices at any time and at its own discretion before the Buyer completes the Order formation. In this case, the completion of the Order means the moment the Seller has received an e-mail containing the information on the quantity and name of the Goods, as well as other information necessary for the Seller to ensure the fulfillment of its obligations to the Buyer under the Agreement (the Goods must be paid to the time of receipt of the letter).
Payment for the GOODS.
6.1. All payments are made on a non-cash basis using electronic payment systems (hereinafter referred to as EPS).
6.2. The Buyer’s obligation to pay the price of the Goods is considered fulfilled from the moment the prepayment in the amount of 100% (one hundred percent) is delivered to the Seller’s digital wallet.
6.3. The Seller has the right, without the Buyer’s prior agreement and free of the Buyer’scharge, to add advertising materials to the Order (business cards, booklets, leaflets, etc.) without changing the characteristics of the Goods. A possible cost increase of subsequent Delivery (if any) due to an increase in the size and/or weight of the Order is paid by the Seller.
Delivery of the GOODS.
7.1. Delivery of the Goods to the Buyer is carried out by a third-party Transportation provider. The Seller chooses the Transportation provider at his own discretion.
7.2. The Seller agrees and undertakes to notify the Buyer about the method of Delivery of the Goods by posting information on the Seller’s website before conclusion of the Agreement.
7.3. The Seller has the right to demand from the Buyer additional compensation for the cost of Delivery of the Goods to remote regions of the Russian Federation. In case of the Buyer’s refusal, the Seller reserves the right to terminate the Agreement unilaterally, returning to the Buyer the value of the Goods without any deductions.
Warranty for the GOODS.
8.1. The product is not subject to mandatory certification.
Rights and Obligations of the Parties
9.1. The seller is obliged:
9.1.1. prior to the conclusion of the Agreement, to provide the Buyer with information on the basic consumer properties of the Goods, on the price and conditions of purchasing, on the payment procedure, as well as on the period of validity of the proposal for the conclusion of the Agreement;
9.1.2. not to disclose any personal information of the Buyer and not to provide access to this information to third parties, except as otherwise provided by legislation of the Russian Federation;
9.1.3. to provide the Buyer with free consultations by e-mail published on the Seller’s website, as well as using the feedback form also located on the website. The scope of consultations is limited to specific issues related to the exercise of rights and the fulfillment of mutual obligations of the Seller and the Buyer under the Agreement. Providing or not providing advice on other issues is at the Seller’s discretion;
9.1.4. The Seller reserves the right to amend the Agreement unilaterally until its conclusion.
9.2. The Buyer is obliged:
9.2.1. to get acquainted with the content of the Agreement on the Seller’s website before conclusion;
9.2.2. to provide reliable information about himself (full name, contact phone numbers, e-mail address, the Goods delivery address) and the details necessary for the Seller to fulfill the obligations under theAgreement;
9.2.3. to pay the Goods within the terms specified in theAgreement;
9.2.4. not to use the Goods for commercial purposes, unless otherwise agreed with the Seller.
Liability of the Parties and Dispute Settlement Procedure
10.1. The parties are responsible for non-performance or improper performance of the Agreement as prescribed hereby and the current legislation of the Russian Federation.
10.2. The Seller is responsible for storing of the paid Goods until they are transferred to the Transportation provider.
10.3. The Seller disclaims liability for the Buyer’s expectations about the consumer properties of the Goods were not met.
10.4. The Seller disclaims liability for non-fulfillment of the Buyer’s obligations to accept the Goods purchased.
10.5. Placing an Order, the Buyer is liable for the accuracy of the personal information provided, and also confirms that he has acknowledged and agreed with the terms of the Agreement.
10.6. The Buyer is liable for failure to comply with clauses 10.2–10.6 of the Agreement, including, but not limited to undertakemaking compensation for the Seller’s lost profits in full.
10.7. In case of any dispute or disagreement arising out of or relating to this Agreement or the breach thereof, the parties hereto shall use their best efforts to settle such dispute or disagreement by negotiates. If it is impossible to eliminate them, the Parties have the right to go through the courtsto protecttheir interests.
Returns and Exchanges of the Goods of Proper Quality
11.1. The Buyer’s requirement for return or exchange of the Goods is subject liable to satisfaction if the Goods were not in use, their consumer properties were preserved, the packaging was kept and not broken, documents confirming the Goods purchase on the Seller’s website were kept.
11.2. The term for such a requirement is 7 (seven) days from the date of the Goods transfer to the Buyer, or at any time before the Goods transferred to the Buyer.
11.3. The Seller undertakes to return to the Buyer the amount under the Agreement, excluding the delivery cost upon returning the Goods of proper quality.
11.4. The return (sending) of the Goods to the Seller is carried out by the Buyer independently and at his own expense.
11.5. If it is impossible to fulfill the requirements specified in clause 11.4, the Buyer makes compensation to the Seller for transportation costs incurred in connection with the organization of the Goods exchange or return.
11.6. When the Buyer uses the services of FSUE Russian Post to return the Goods to the Seller, sending the Goods by cash on delivery is not allowed.
11.7. Buyer’s inflated expectations regarding the consumer properties of the Goods cannot be considered a basis for recognizing the Goods of improper quality and subject to return or exchange.
11.8. Personalized workable digital Goods created specifically for a particular Buyer’s computer by means of the Licensing System are not subject to return or exchange.
Return and Exchange of Inadequate Quality Goods
12.1. All additional costs associated with returning or exchanging goods of inadequate quality are borne by the Seller.
13.1. The Parties shall be released from liability for failure to perform or improper performance of the Parties’ obligations hereunder for the duration of the force majeure. Force majeure means extraordinary and insurmountable circumstances under these conditions that prevent the Parties from fulfilling their obligations under the Agreement. Force Majeure includes natural phenomena (earthquakes, floods, etc.), social unrest (acts of war, states of emergency, major strikes, epidemics, etc.), prohibitive measures by public authorities (embargo on traffic, currency restrictions, international trade ban sanctions, etc.). During this time, the Parties have no mutual claims, and each Party shall assume its risk of the consequences of force majeure.
The Seller collects and processes the Buyer’s personal data in order to:
fulfill the terms of theAgreement;
personalize the Goods transferred to the Buyer (including electronic documents of anyformat) by entering the name, phone number and e-mail of the Buyer.
The performance or non-performance of this action is leftto the Seller’s discretion.
14.2. By ordering the Goods on the Seller’s website, the Buyer gives consent to the collection and processing of personal data in order to fulfill the terms of the Agreement.
14.3. When collecting and processing the Buyer’s personal data, the Seller does not pursue other goals than those specified by clause 14.1 of the Agreement.
14.4. Access to Buyer’s personal data is limited to persons directly involved in the execution of Orders.